Does your organization have the fundamental systems in place to serve your customer’s needs? It seems a simple question, yet [...]
Social media changes the responsibilities of traditional corporate roles and requires the creation of entirely new jobs. Below are the [...]
Although our tools have evolved, the quality of our tools, the capacity of equipment and maintenance of these tools still impact morale and effectiveness.
Whether or not it is Customer Service Week, here are some thoughts for how you can show customer service gratitude, including thanking your customer service representatives, educating the organization and thanking your customers.
Those of you in customer service know that, historically, a happy customer tells 5 people, while an unhappy customer tells [...]