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Servant-Leadership Assessment

Great digital product and eCommerce teams require great leadership. This assessment enables you to identify areas you’re doing well at serving your team and what practices you could improve. Answer the questions honestly, stating what you actually do, not what you want to do.

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Your Scores
Each, out of a possible 100...
OVERALL SCORE:
FEEDBACK - Overall Score 100
That is an amazing score. If the leader is really always practicing all these principles, they are doing a great job. That said, we typically find everyone has an area to improve. You may want to rerun the assessment with a bit more stringent perspective.
FEEDBACK - Overall Score > 85
The leader is doing an excellent job. Look at the lowest scores and feedback below but mostly, keep up the great work!
FEEDBACK - Overall Score > 65+
The leader is doing a good job in many areas, but there are opportunities for improvement. The leader should be made aware of the highest scores below and continue to produce in those areas. Then, study the opportunities for improvement where the lower scores occurred.
FEEDBACK - Overall Score > 50
The leader is practicing some principles but seems to be early in their servant leadership development. It's probably a good idea for them to read a couple introductory books on servant-leadership and focus on the principles where they have decent scores to build some areas of strength.
FEEDBACK - Overall Score Below 50
The leader may not be aware of the concepts behind great leadership lessons - especially servant-leadership. The results below will give some good guidance. In addition, an introductory book on servant-leadership may be a good starting point.
Selfless:
Feedback - Selfless > 85
The leader is doing great. They should stay humble and remember to focus on the needs of others first.
Feedback - Selfless > 65+
The leader is doing a good job staying selfless. To get great at this, they should remember to always ask their self, "who am I serving with this decision or action?"
Feedback - Selfless < 65
"The leader should work on improving their practice of this rinciple. Some tips for the leader: 1. Remember to always ask yourself, ""who do I serve with this action or decision?"" 2. Consider what your primary responsibility is in the organization - are you there to grow your career first or to help the organization, it's people and community, first? 3. Remember that as a leader, you need to serve all stakeholders - not only your immediate team."
Feedback - Selfless < 50
"The leader needs to improve their practice of this principle. Some tips for the leader: 1. Remember to always ask yourself, ""who do I serve with this action or decision?"" 2. Consider what your primary responsibility is in the organization - are you there to grow your career first or to help the organization, it's people and community, first? 3. Remember that as a leader, you need to serve all stakeholders - not only your immediate team. Finally, take the ""toothbrush test"": Each day, while brushing your teeth, ask yourself, ""who will I serve today?"". Then, at the end of the day, while brushing your teeth, ask yourself, "Did I serve who I intended to, today?"
Empathy:
Feedback - Empathy > 85+
The leader does a great job practicing this principle. They should remember to always put themselves in their stakeholder's muddy boots - not only their shoes. Focus on understanding your stakeholder's greatest pains and needs.
Feedback - Empathy > 65+
The leader does a good job of practicing this principle. They should remember to always put themselves in their stakeholder's muddy boots - not only their shoes. Focus on understanding your stakeholder's greatest pains and needs.
Feedback - Empathy < 65
"The leader should improve their practice of this principle. They should remember to always put themselves in their stakeholder's muddy boots - not only their shoes. Focus on understanding your stakeholder's greatest pains and needs.Some tips for the leader: 1. Consider writing out the needs of each stakeholder or group 2. Complete a stakeholder circle exercise for your organization 3. Consider having your team complete a 360 feedback assessment for you"
Feedback - Empathy < 50
"The leader needs to improve their practice of this principle. They should remember to always put themselves in their stakeholder's muddy boots - not only their shoes. Focus on understanding your stakeholder's greatest pains and needs.Some tips for the leader: 1. Consider writing out the needs of each stakeholder or group 2. Complete a stakeholder circle exercise for your organization 3. Consider having your team complete a 360 feedback assessment for you Finally, consider some ""job shadow"" days. Sit with your team and learn their responsibilities, ride along to customer visits with sales representatives or try a job swap for a day."
Resolve:
Feedback - Resolve > 85+
The leader does a great job practicing this principle.They should keep up the focus and clarity with their team.
Feedback - Resolve > 65+
The leader does a good job of practicing this principle.They should keep up and maybe increase the focus and clarity with their team a bit.
Feedback - Resolve < 65
"The leader should improve their practice of this principle. They should increase the focus and clarity with their team. In addition, the leader should consider: 1. Documenting their strategic plans and the tactical plans to support it 2. Deliver regular progress reports to their teams to maintain accountability. 3. Before communicating any change in direction, be sure to get all the input possible, from a breadth of stakeholders"
Feedback - Resolve < 50
"The leader needs to improve their practice of this principle. They should increase the focus and clarity with their team. In addition, the leader should consider: 1. Documenting their strategic plans and the tactical plans to support it 2. Deliver regular progress reports to their teams to maintain accountability. 3. Before communicating any change in direction, be sure to get all the input possible, from a breadth of stakeholders Finally, don't undersestimate the power and potential of conviction of heart. A lack of resolve - real or perceived - often stems from insufficent conviction of the heart."
Virtuous:
Feedback - Virtuous > 85+
The leader does a great job practicing this principle. Remember people follow leaders who represent the best in all of us.
Feedback - Virtuous > 65+
The leader does a good job of practicing this principle.Remember people follow leaders who represent the best in all of us. Keep striving to be your best for them.
Feedback - Virtuous < 65
"The leader should improve their practice of this principle. Remember people follow leaders who represent the best in all of us. Strive to be your best for them. Virtues and character cannot really be taught. Still some key points for the leader to consider: 1. Gossip hurts an organization while costing time and money 2. You can have great results but if your team doesn't trust you, they will not give you their best 3. A lack of trust in your organization makes everything move slower"
Feedback - Virtuous < 50
"The leader needs to improve their practice of this principle.Remember people follow leaders who represent the best in all of us. Strive to be your best for them. Virtues and character cannot really be taught. Still some key points for the leader to consider: 1. Gossip hurts an organization while costing time and money 2. You can have great results but if your team doesn't trust you, they will not give you their best 3. A lack of trust in your organization makes everything move slower Finally, consider what your team respects more: money and status or character and reputation?"
Authentic:
Feedback - Authentic Score > 85+
The leader does a great job practicing this principle. The leader should continue being their self at work and encourage the same from their team.
Feedback - Authentic Score > 65+
The leader does a good job of practicing this principle. The leader should continue being theirself at work and encourage the same from their team.
Feedback - Authentic < 65
"The leader should improve their practice of this principle. The leader should try harder to be the same person at work as outside and encourage the same from their team. The leader should also consider: 1. Sharing more about WHY they make key decisions 2. Don't be afraid to share a bit about your life outside of work with the team 3. Don't try to imitate others. You are your own leader."
Feedback - Authentic < 50
"The leader needs to improve their practice of this principle. The leader should try harder to be the same person at work as outside and encourage the same from their team. The leader should also consider: 1. Sharing more about WHY they make key decisions 2. Don't be afraid to share a bit about your life outside of work with the team 3. Don't try to immitate others. You are your own leader. Finally, don't shy away from difficult conversations."
Nonpartisan:
Feedback Nonpartisan Score > 85+
The leader does a great job practicing this principle. The leader should continue to value insights from everyone.
Feedback Nonpartisan Score > 65+
The leader does a good job of practicing this principle. The leader should continue to value insights from everyone. Consider encouraging more feedback from particularly quiet individuals - whether they be your best customers, partners or employees.
Feedback - Nonpartisan Score < 65
"The leader should improve their practice of this principle. Consider encouraging more feedback from particularly quiet individuals - whether they be your best customers, partners or employees. In addition, the leader should consider these tips: 1. Study Abraham Lincoln's team of rivals (the book or concept in general) 2. Study how some of the world's best inventions were never intended for their ultimate purpose (Cola, Post-It notes, and more) 3. Recognize that front-line employees are often more familiar with the current conditions than managers."
Feedback - Nonpartisan < 50
"The leader needs to improve their practice of this principle.Consider encouraging more feedback from particularly quiet individuals - whether they be your best customers, partners or employees. In addition, the leader should consider these tips: 1. Study Abraham Lincoln's team of rivals (the book or concept in general) 2. Study how some of the world's best inventions were never intended for their ultimate purpose (Cola, Post-It notes, and more) 3. Recognize that front-line employees are often more familiar with the current conditions than managers. Finally, remember that being listened to and valued for our opinions is one of the best ways to drive greater support and engagement in our teams."
Thorough:
Feedback - Thorough Score > 85+
The leader does a great job practicing this principle. They should remember to always go wide and deep, with an eye on the long-term impact of decisions.
Feedback - Thorough Score > 65+
Feedback - Thorough Score < 65
"The leader should improve their practice of this principle. They should remember to always go wide and deep, with an eye on the long-term impact of decisions. The leader should also consider: 1. Frame all key decisions with the positive and negative attributes for both short and long-term results. 2. Complete a stakeholder circle assessment to evaluate how you are serving each major segment. 3. Watch the tunnel vision. While focused on critical issues, we can sometimes lose sight of the fundamentals."
Feedback Thorough < 50
"The leader needs to improve their practice of this principle. They should remember to always go wide and deep, with an eye on the long-term impact of decisions. The leader should also consider: 1. Frame all key decisions with the positive and negative attributes for both short and long-term results. 2. Complete a stakeholder circle assessment to evaluate how you are serving each major segment. 3. Watch the tunnel vision. While focused on critical issues, we can sometimes lose sight of the fundamentals. Finally, remember the final factor in a leader's success is how well the position their successor."
Individual Responses
The leader shares accountability with the team when things go right.
The leader takes accountability when things go wrong.
The leader appreciates differences among team members.
The leader makes a point to recognize and celebrate success for the entire team.
The leader holds firm to commitments they made.
The leader is clear on expectations for each individual.
The leader has a positive character.
The leader does not tolerate gossip.
The leader is the same person in the office as they are outside.
The leader is transparent with the team - especially in tough situations.
The leader is interested in opinions and insights from everyone, regardless of title, role or affiliation.
The leader is proactive in gathering thoughts from others.
The leader serves all their stakeholders, from employees to vendors, investors to customers, community and beyond.
The leader prioritizes long-term results over short-term.
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Servant-Leadership Assessment

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